For example, your device could be struggling to connect to internet or your files may be very large.

There are a lot of reasons why syncing could be temporarily delayed.

The Dropbox mobile app on your phone or tabletĪs long as you’re signed into the same Dropbox account, and aren’t using the selective sync feature, you can access all of your files in Dropbox from these locations, and they should all sync with each other.

The Dropbox icon in your taskbar (Windows) or menu bar (Mac).

The Dropbox folder on your computer in File Explorer (Windows) or Finder (Mac).

The Dropbox desktop app, which includes:.

in a web browser on your phone or computer.

Here are all the places you can access your files in Dropbox: Make sure you’re looking in the right places Many file syncing issues, no matter what device you’re using or what the specific issue is, can be solved with the following solutions. Not using Dropbox yet? See how Dropbox makes syncing files easy.

If you see a sync icon that you don’t recognize, like a gray circle with a minus sign or a red circle with an “X”, visit this sync icons article in addition to this article.įor a basic introduction to how Dropbox sync works, visit this sync overview article instead.

If the Dropbox Smart Sync feature isn’t working as expected, visit the Smart Sync feature article in addition to this article.

If your files aren’t showing up or you don’t see files that should be there, visit the selective sync feature article in addition to this article.

You see a “Dropbox is damaged”, “OperationalError”, or “BrokenTempDirError” error.

You see “permission error”, “access denied”, “permission denied”, or “rejected by server”.

Dropbox has unexpectedly high CPU, memory, or RAM usage.

You see a “can’t establish secure connection” error or a different sync error message.

Files are taking a long time to sync, are syncing slowly, or appear to always be syncing.

Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing.

Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files.

Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.

Use this article to fix the following issues: If you’re experiencing syncing problems on any device, including your computer (Windows or Mac), phone (Android or iPhone), or tablet, or Dropbox appears to not be working, use this article to troubleshoot. This article covers basic and advanced fixes for Dropbox sync issues.

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